Call Out Charge

Call Out Charge

£149.00
/
Tax included. Shipping calculated at checkout.
  • In stock, ready to ship
  • Backordered, shipping soon
Don't let a faulty hot tub ruin your day. Our experienced engineers are here to help.
What's Included:
  • Call out to your home
  • First 30 minutes of on-site diagnostics and repair
  • Expert assessment of the issue
  • 6-month warranty on all repairs
What We Can Fix: Leaks, pump malfunctions, jet problems, software issues, controller faults, temperature problems, filter issues, and more.
Pricing:
  • Call out fee: £149 (includes first 30 mins)
  • Additional labour: £99/hour
  • Central London & 50+ mile radius: £50 surcharge
  • No follow-up call out charge
All prices include VAT.
Why Choose Medi-Spa? With years of experience and access to one of the UK's largest parts suppliers, we aim to resolve your issue on the first visit.

Warranty included

Every product is backed by a manufacturer warranty for your peace of mind.

expert engineers

Fully trained, experienced engineers for installation, servicing, and repairs.

Free Delivery

Enjoy free delivery on all orders across the UK mainland.

Every time

Why Choose Medi-Spa?

We're a family-run wellness specialist based in the UK—not a faceless retailer. When you buy from us, you get more than a product. You get expert advice, professional installation, and ongoing support for years to come. We don't just sell it—we look after it.

Learn More

FAQs

Most orders are delivered within 5–10 working days. Larger items like hot tubs and swim spas are scheduled at a time that suits you.

Yes. We offer professional installation on all wellness spaces including hot tubs, swim spas, saunas, and ice baths.

All products come with a manufacturer warranty. Specific terms vary by product, check the product description or contact us for details.

Absolutely. We offer a full range of servicing, maintenance, and repair options to keep your investment in top condition.

We deliver across the UK mainland. For Scottish Highlands, islands, or Northern Ireland, and Europe, please contact us for a quote.

Call us on 020 8103 5624, email info@medi-spa.co.uk, or message us on WhatsApp. We're available Monday to Saturday.

What Our Customers Say

★★★★★

Excellent communication throughout. The engineer was knowledgeable and took the time to explain everything. First-class experience.

Leslie M.
★★★★★

From the first call to installation, everything was seamless. The hot tub is perfect and the aftercare has been brilliant.

Rachel F.
★★★★★

We've used Medi-Spa for servicing and repairs, always reliable, always on time. Wouldn't go anywhere else

Brendan James
★★★★★

We bought our sauna from Medi-Spa and couldn't be happier. Great product, great team, and genuine ongoing support.

Sharon Sawer
★★★★★

Fantastic service from start to finish. The team were professional, friendly, and nothing was too much trouble. Highly recommend.

Sam G

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