Built around your peace of mind — not ours.
Protect your investment and enjoy complete peace of mind with our tailored Care Packages.
Regular maintenance extends the life of your equipment, prevents costly repairs, and keeps your water crystal clear. Choose from a range of plans to suit your needs and budget.
Each plan is designed to suit different needs and usage levels, ensuring your spa or wellness equipment stays in peak condition year-round.
From routine maintenance to emergency repairs, we've got you covered.
Our comprehensive 3-hour hot tub service restoring your spa to showroom condition.
Protect your hot tub during the colder months with professional winterisation.
Full deep clean and inspection for swim spas, keeping your system at peak condition
Professional shutdown for winter—preventing freeze damage and costly repairs.
Complete maintenance for your ice bath, ensuring safe, effective cold therapy.
Safe, professional relocation of your hot tub, swim spa or sauna to a new location.
Responsible removal and eco-friendly disposal of your old hot tub/swim spa
Every product is backed by a manufacturer warranty.
All Medi-Spa products come with comprehensive warranty coverage. Specific terms vary by product—check your product documentation or contact us for full terms and conditions.
What's Covered:
What's Not Covered:
What's Covered:
What's Not Covered:
What's Covered:
What's Not Covered:
Call us on 020 8103 5624, email info@medi-spa.co.uk, or message us on WhatsApp. We'll arrange a convenient time.
We aim to respond to emergencies within 2 hours and attend as soon as possible—often the same day.
We cover the UK mainland. For customers outside 35 miles from our base, a small mileage charge applies to repairs and services.
We carry a wide range of common parts. If something specific is needed, we'll source it and arrange a follow-up visit.
Yes. Our engineers are experienced with all major hot tub and swim spa brands.
Yes. Visit our Care Plans page to see our range of monthly packages.
Contact us with your proof of purchase and a description of the issue. We'll guide you through the process and arrange an inspection if needed.
Yes. We offer professional installation on all wellness spaces including hot tubs, swim spas, saunas, and ice baths.
Absolutely. We offer a full relocation service, safely moving your hot tub to a new location and reconnecting it.
If a repair isn't possible, we'll discuss your options including replacement parts, trade-in, or removal and disposal, but this is yet to happen.