Concierge Membership — Medi-Spa

Concierge Membership

£199.00
/
Tax included. Shipping calculated at checkout.
  • In stock, ready to ship
  • Backordered, shipping soon

White-Glove Care — The Very Best We Offer

Concierge is our highest level of membership, built for clients who expect nothing less than exceptional. From a named dedicated technician to the fastest response times we offer and our most generous member discounts — Concierge delivers complete, uninterrupted peace of mind, year-round and without exception.

What's Included

  • Quarterly full service — thorough maintenance visits four times a year
  • Unlimited call-outs (parts charged at cost)
  • 20% discount on all parts, chemicals, and accessories
  • Same or next-day emergency priority response
  • Named dedicated account technician — your engineer, not a rota
  • Annual heat pump, insulation, and systems health check
  • Priority direct WhatsApp line to your technician

Membership Terms

12-month minimum commitment, then rolling monthly. Cancel anytime after your initial term with 30 days' notice.

Concierge Membership applies to hot tubs and standard spas. Contact us to discuss eligibility for swim spas, saunas, and ice baths.

Warranty included

Every product is backed by a manufacturer warranty for your peace of mind.

expert engineers

Fully trained, experienced engineers for installation, servicing, and repairs.

Free Delivery

Enjoy free delivery on all orders across the UK mainland.

Every time

Why Choose Medi-Spa?

We're a family-run wellness specialist based in the UK—not a faceless retailer. When you buy from us, you get more than a product. You get expert advice, professional installation, and ongoing support for years to come. We don't just sell it—we look after it.

Learn More

FAQs

Most orders are delivered within 5–10 working days. Larger items like hot tubs and swim spas are scheduled at a time that suits you.

Yes. We offer professional installation on all wellness spaces including hot tubs, swim spas, saunas, and ice baths.

All products come with a manufacturer warranty. Specific terms vary by product, check the product description or contact us for details.

Absolutely. We offer a full range of servicing, maintenance, and repair options to keep your investment in top condition.

We deliver across the UK mainland. For Scottish Highlands, islands, or Northern Ireland, and Europe, please contact us for a quote.

Call us on 020 8103 5624, email info@medi-spa.co.uk, or message us on WhatsApp. We're available Monday to Saturday.

What Our Customers Say

★★★★★

Excellent communication throughout. The engineer was knowledgeable and took the time to explain everything. First-class experience.

Leslie M.
★★★★★

From the first call to installation, everything was seamless. The hot tub is perfect and the aftercare has been brilliant.

Rachel F.
★★★★★

We've used Medi-Spa for servicing and repairs, always reliable, always on time. Wouldn't go anywhere else

Brendan James
★★★★★

We bought our sauna from Medi-Spa and couldn't be happier. Great product, great team, and genuine ongoing support.

Sharon Sawer
★★★★★

Fantastic service from start to finish. The team were professional, friendly, and nothing was too much trouble. Highly recommend.

Sam G

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