Warranty at a glance
| Product | Structural | Surface / Acrylic | Electrical / Equipment |
|---|---|---|---|
| Indoor infrared saunas | Lifetime | Lifetime | Lifetime |
| Outdoor, traditional and combination saunas | Lifetime | n/a | 2 years |
| Hot tubs and swim spas | 10 years | 5 years | 2 years |
| Ice baths | 10 years | 5 years | 2 years |
| Recovery products | 2 years | 1 year | |
Questions? WhatsApp 07958 755376 or email info@medi-spa.co.uk.
Every time
Why Choose Medi-Spa?
We're a family-run wellness specialist based in the UK—not a faceless retailer. When you buy from us, you get more than a product. You get expert advice, professional installation, and ongoing support for years to come. We don't just sell it—we look after it.
FAQs
Delivery is free across the UK mainland. Most saunas arrive within 7-10 working days, and up to 28 days in busy periods. Hot tubs, swim spas and ice baths are scheduled for a date that suits you. Recovery products and accessories usually arrive within 3-7 working days. We'll confirm your date when you order. Highlands, islands, Northern Ireland and EU delivery is by quote, depending on your location.
Yes. Professional installation by our own team is available on hot tubs, swim spas, saunas and ice baths. Installation is chargeable and booked separately. See our installation prices on the Support & Care page, or WhatsApp us for a quote.
Every Medi-Spa product comes with written warranty cover. Indoor infrared saunas carry a lifetime guarantee. Outdoor, traditional and combination saunas carry a lifetime structural guarantee plus 2 years electrical. Hot tubs and swim spas carry 10 years structural, 5 years acrylic and 2 years equipment. Ice baths carry 10 years structural, 5 years acrylic and 2 years on the chiller. Recovery products carry 2 years against defects. See the warranty table on this page, or email info@medi-spa.co.uk.
Absolutely. We offer a full range of servicing, maintenance, and repair options to keep your investment in top condition.
We deliver across the UK mainland. For Scottish Highlands, islands, or Northern Ireland, and Europe, please contact us for a quote.
WhatsApp us on 07958 755376 or email info@medi-spa.co.uk. We're available Monday to Saturday.